Istanbul E-pass Customer Support
Support is available by WhatsApp, phone and email while you are in the city, so a problem at an attraction gate can usually be sorted while you are still standing at it.
- At the gate
- Free
- Allow
- 1h 30m
- District
- Closed
- Open daily
Getting help
Support is available by WhatsApp, phone and email while you are in the city, so a problem at an attraction gate can usually be sorted while you are still standing at it.
When to get in touch
If your pass will not scan, an attraction disputes your entitlement, a reservation has not come through, or opening hours have changed since you planned your day.
Before you contact us
Have your order number or pass code to hand. It is the fastest route to an answer, and it is in your confirmation email.
Worth knowing
Save the support number to your phone before you travel. The moment you need it is rarely the moment you want to be searching an inbox on airport wifi.
Frequently asked questions
- By WhatsApp, phone or email, all available while you are in Istanbul.
- Your order number or pass code, both in your confirmation email.
- Contact support from the gate. Most scanning issues are resolved while you wait.
- Check the hours listed in your confirmation email and save the number before you travel.