Frequently asked questions
Everything we get asked most, grouped by topic. Can’t find it here? Email us.
How the pass works
- One digital pass covering 83 attractions, priced in pounds. No vouchers to print — just a QR code on your phone.
- For most attractions, no — just turn up and scan. A few need a timed slot; those are marked clearly on the pass and on the attraction’s own page.
Validity & activation
- The moment you first scan it at an attraction — not the day you buy it. You can buy months ahead of your trip with nothing running down in the meantime.
- Twelve months from the date of purchase to make your first visit.
- No — each traveller needs their own, including children old enough to require a ticket at the attractions you’re visiting.
Refunds & cancellations
- Yes, in full, any time before you first activate the pass. Once it’s been scanned at an attraction it can’t be refunded.
- Email us before you activate it and we’ll sort out a swap or a refund so you can buy the right one.
Your digital pass
- No — save the QR code to your phone before you head out for the day and it will scan without a connection.
- Email us and we can resend your pass so you can pull it up on another device.
Payment
- Pounds sterling (GBP), whatever attraction or pass you choose.
- Your card details go straight to Stripe, our payment provider — they never touch our own servers.